OpenScape Voice engineer
Summary
| Title: | OpenScape Voice engineer |
|---|---|
| ID: | 2390 |
| Location: | Remote India |
| Department: | Technical Support |
Description
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.
Responsibilities:
- Work on Incident Management and service requests
- Hands on experience in Atos Unify OpenScape Voice
- Overall understanding of Unified Communications (UC)
- OpenScape 4000 (OS4K)
- Unify Xpressions Voicemail
- Open Scape Personal Edition VoIP Soft Client & Fusion 4 Office (F4O)
- Unify DLS
- Mediatrix user administration
- Ability to resolve complex incidents and problems
- Security issues tracking, open tickets
- CMDB & CI Asset configuration/administration
- Monitoring & Alarms (Network Operation Activities)
- Major Incident (MI) handling and Root Cause Analysis (RCA)
- Tools knowledge (GSI.flow, Service Now, Knowledge Management)
Qualification:
- 5+ years of technical experience in VOIP
- Professional certification – CCNA Voice/CCNP Voice is an added advantage
- Good verbal and written communication skills to connect with customers at varying levels of the organization
- Responsibilities will include supporting end customer with technical support / queries
- Resolve client /customer issues in an efficient and timely manner within the SLA
- Need to be able to clearly guide them through a solution or walk-through the products and features
- Understanding of ITIL framework would be a plus
- Must be a team player capable to upscale and take initiative to deliver the task independently
- Must be open to learn and work on new technologies
Benefits at Innovatia:
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered.
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities.
- Remote work opportunities
- Focus on work/life balance.
- Immigration Program supporting immigration to Canada for eligible employees.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.
Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:
