Technical Support Specialist - Communication Manager (I)
Summary
Title:Technical Support Specialist - Communication Manager (I)
ID:1092
Location:Bangalore, India
Department:Technical Support
Description

Technical support specialist (Avaya Communication Manager)

 

The Innovatia group of companies deliver innovative solutions on a global scale. Our four businesses provide dynamic content solutions, high-quality technical support services, powerful procedure management, and process flow software tools. Innovatia delivers business solutions to some of the world’s leading Fortune 500 companies who recognize our commitment to value, quality and innovation.

Seeking to hire an experienced Technical support specialist, will be a key contributor of the project that provides tier 3 technical support to the leading telecommunication customer of Innovatia.

 

Key responsibilities:

  • Provide top quality technical support, troubleshooting of Information Technology networks and PBX Systems and ancillary equipment such as voicemail.
  • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of various issues arising on Avaya Aura S8500, S8720, S8300, S8800 media servers, G650, G700, G450, G350 gateways and Avaya communication Manager.
  •  Provide troubleshooting on Avaya Unified communications Platform TCP/IP (IP Networking)

 

Skills and Qualifications:

  • Graduate in Engineering, preferably in the fields of IT and telecommunications.
  • 4 -6 years of experience in the troubleshooting (Break fix) on Avaya CM.
  • Hands on Experience with troubleshooting Avaya Unified communications Platform
  • TCP/IP (IP Networking)
  • Support of core PBX Technology and related VOIP networks.
  • Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc.).
  • Strong technical knowledge in the following areas: IP Networking; VoIP; TCP/IP; Linux Operating Systems; and telephony technologies
  • Capable of troubleshooting converged networks, IP/VOIP issues across IP PBX, Unified communications and contact center systems.
  • Hands on experience with troubleshooting Call Quality and call routing issues using Wireshark.
  • Excellent understanding of SIP and H.323.
  • Ability to read and understand list trace and Message sequence trace.
  • Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
  • Install, configure, and maintain lab equipment, create reproduction of customer environments on lab equipment.

 

Benefits at Innovatia:

  • Employee wellness program with focus on mental health of employee
  • Robust reward and recognition programs
  • Ample growth and learning opportunities
  • Comprehensive Health Insurance policy
  • Company Profit Share Program

 

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

 

At Innovatia we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer.

 

Location: Bangalore, India or Remote

 

To apply for this dynamic opportunity, upload your resume and cover letter to www.Innovatia.net/Careers

 

This opening is closed and is no longer accepting applications
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