Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Key Responsibilities

Architect the Future: Lead the end-to-end design and development of our AI infrastructure, encompassing hardware, software, networking, and multi-cloud environments

Innovate and Evaluate: Assess, select, and implement the best-in-class technologies, tools, and frameworks (e.g., TensorFlow, PyTorch, Kubernetes, Docker) to build and maintain our AI platforms.

 Optimize for Performance: Engineer and implement infrastructure that scales seamlessly with our evolving AI/ML needs, continuously monitoring and optimizing for both performance and cost-efficiency.

Champion Security and Compliance: Define and enforce infrastructure standards and best practices, ensuring unwavering compliance with security policies, data protection regulations, and ethical AI principles.

Build Data-Driven Pipelines: Collaborate on the architecture and implementation of highly efficient data pipelines for our AI models, from ingestion and storage to processing and management.

Lead and Inspire: Provide technical leadership and mentorship to cross-functional teams, fostering a culture of excellence and best practices in AI infrastructure.

Solve Complex Challenges: Diagnose and resolve intricate infrastructure issues, ensuring the high availability and reliability of all our AI systems.

Stay Ahead of the Curve: Keep your finger on the pulse of the latest advancements in AI, machine learning, and cloud computing, driving innovation within the organization.

Document for Success: Create and maintain comprehensive documentation for all AI infrastructure designs, implementations, and operational procedures.

Key Skills & Experience Required

Education: A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Experience:

• 15+ years of experience in infrastructure architecture.
• A minimum of 3-5 years of dedicated experience in designing and building AI-specific infrastructure.
• Proven success in deploying scalable and secure AI solutions in cloud environments
• Extensive, hands-on experience with containerization and orchestration technologies like Docker and Kubernetes.

Technical Prowess:

• Proficiency with the command line and experience with both cloud-native and on-premise data center deployments.
• A strong understanding of deep learning architectures and the latest developments in Large Language Models (LLMs).
• Expertise in NVIDIA hardware and software, including performance tuning and diagnostics.
• Hands-on experience with GPU systems, including performance testing, tuning, and benchmarking.
• Proficiency in programming languages such as Python.
• A deep understanding of cloud service models (IaaS, PaaS, SaaS) and cloud-native architectures.
• In-depth knowledge of networking, storage, and security best practices in a cloud context.
• Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Familiarity with DevOps and MLOps principles and practices.
• Soft Skills:
• Exceptional problem-solving and analytical abilities with a data-driven approach.
• Excellent communication and interpersonal skills, capable of articulating complex technical concepts to diverse audiences.
• Proven ability to lead, mentor, and collaborate effectively within a team environment.
• A strategic mindset with the ability to align technical solutions with overarching business goals.
• A proactive, adaptable, and continuous learner who thrives in a dynamic technological landscape.

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.