Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the information technology, telecommunications, and energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized e-learning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.
Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.
Candidates must possess a strong technical aptitude to grasp complex technologies. Domain knowledge in the area of energy management and industrial automation is a huge plus.  Candidates must have excellent written and spoken communication skills.

Responsibilities:

• Create and maintain high-quality technical documentation, including release notes and online help.
• Author and maintain product integration guides with third- party apps.
• Collaborate with product management, engineering teams, and other SMEs throughout the product development lifecycle to gather information and understand product features and functionality.
• Translate complex technical concepts into clear, concise, and easy-to-understand language.
• Proactively identify documentation needs and opportunities for improvement.
• Manage multiple documentation requests simultaneously, adhering to deadlines and priorities.

Qualifications:

• A degree in Computer Science, IT, or a related field—that solid tech foundation really helps.
• 4–7 years of experience writing clear, helpful documentation for software products that customers actually use and love.
• Solid experience in networking documentation is key. If you’ve got hands-on exposure to the security domain, that’s a big plus.
• You communicate clearly, both in writing and while working with others—collaboration and clarity matter to us.
• You’ve worked with WordPress as a content management system. That experience is a must.
• You’re a fast learner when it comes to new tools or processes, and you do well in dynamic, fast-moving environments.
• You enjoy digging into complex tech and explaining it simply. Bonus if you’ve explored SaaS/cloud security or played around with HTML.
• You’ve been part of Agile teams and are comfortable adapting your work to fast-changing priorities.
• You’re comfortable using both Mac and Windows systems—flexibility is always helpful.

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.