Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the information technology, telecommunications, and energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized e-learning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.
Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.
Candidates must possess a strong technical aptitude to grasp complex technologies. Domain knowledge in the area of energy management and industrial automation is a huge plus.  Candidates must have excellent written and spoken communication skills.

Responsibilities:

• Creates and maintains structured technical content that maximizes comprehension and ease of use and eliminates ambiguity without the loss of precision.
• Develops skills and knowledge on the client domain, technologies, and products.
• Develops a good understanding of tools, corporate standards, procedures, and policies.
• Ensures that the technical content complies with corporate and Technical Documentation writing standards.
• Works with the Technical documentation team lead to improve and implement processes and best practices.
• Leads and assists documentation projects, including planning, tracking, and reporting on those projects.

Qualifications:

• Bachelor’s degree in computer science, IT, or a similar field.
• 3+ years of experience creating user-focused documentation for software products.
• Familiarity with topic-based authoring.
• Great work ethic and strong communication skills - written and verbal. Communication is key because you’ll be teaming up with engineers & product managers to gather the technical nitty-gritty for your documentation.
• Hands-on experience in the cybersecurity domain. This is a must-have.
• Hands-on experience using WordPress or similar CMSs like Joomla or Drupal to create and manage documentation. This is a must-have.
• Experience working with Agile/Scrum development teams.
• Quick in learning learn new tools and processes, thriving in fast-paced environments.
• A knack for understanding complex technologies, with bonus points if you’re familiar with cloud security (SaaS) concepts.
• Comfortable with working on both MAC and Windows PCs.
• Bonus points if you’ve dabbled in HTML.

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.