Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies

Responsibilities

As part of the service delivery team, your responsibility is to ensure client deliverables with respect to security components are met. Key responsibilities include:

• Interacting with the Customer Security teams.
• Driving closure of all audits (internal or customer Security Audits) with a minimum of non-conformances (NCs).
• Working with internal and external technical teams to drive closure of any vulnerabilities, providing technical guidance if required. This includes O/S-based cases up to applications hosted on these platforms.
• Ensuring best practices are implemented across the platforms.
• Ensuring that security-based SLAs are met.

Qualifications

• 10+ years of experience in core information security as a team member/lead.
• Candidate should have worked in operational and/or consulting and/or auditing roles.
• Graduate in Science and/or Engineering, preferably in Computer Science / Information Technology.
• Practical knowledge of application, database, operating system (Unix and Windows), virtualization, and network security:
  • Design and review secure architecture as per client’s requirement.
  • Ensure Confidentiality, Integrity, and Availability (CIA) of information at all levels.
  • Implement hardening standards at each level.
  • Extensive knowledge of firewalls, UTMs, IPS, WAF, and associated technologies.
  • Integration of elements with SIEM and its management.
  • Management of anti-malware and data leakage prevention technologies.
  • Act as an expert in mitigation/closure of vulnerabilities in each system.
  • Exception management.
• Experience in implementation of security controls as per industry standards such as ISO 27001, SOC2, and PCI DSS:
  • Ensure best practices are included in call center operations management.
  • Prepare and implement processes in sync with standards and client’s requirements.
  • Maintain documentation as per Statement of Work (SoW).
• Management of internal and external security audits.
• Experience in dealing with global customers:
  • Act as a single point of contact for all security-related matters.
  • Interact proactively with clients.
  • Take approvals wherever necessary.
• Experience in dealing with global operations teams:
  • Capability to guide operations teams for mitigation/closure of vulnerabilities in systems.
  • Support teams in implementing security systems.
• Perform risk assessment and recommend/guide management for continual improvements in the overall security stance of the project.
• Possess skills to impart information security awareness.
• Good communication skills.
• Must have experience in handling various security tools for Vulnerability Assessment.

• Additional Information

• Work in normal office hours.

Essential Education/Qualification

• Postgraduate in Science and/or Engineering, preferably in Computer Science / Information Technology.
• Experience in telecom and/or call center domain(s).

Desirable Qualifications

• Certifications:
  • Certified Information Systems Security Professional (CISSP).
  • Certified Information Systems Auditor (CISA).
  • Certified Information Security Manager (CISM).
  • Certified Ethical Hacker (CEH).

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.