Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.

We are seeking a highly skilled Network Engineer with expertise in Cisco Enterprise Networking to design and review technical education content. This role focuses on developing structured training programs for Cisco certifications, products, and solutions. While you will not be directly authoring content, you will be responsible for designing and ensuring the technical accuracy of training materials, including lab development.

Responsibilities:

• Prepare and schedule technology updates to keep the team current with new technology and technology roadmaps.
• Design and ensure the technical accuracy of training materials, including lab development.
• Review and approve technical content, rather than authoring it.
• Support the development and modification of education products, assessments, exercises, learning products, and courses as assigned.
• Maintain up-to-date knowledge of Cisco’s product lines and solutions to design comprehensive technical content.
• Develop lab environments and network topologies to support technical training delivery.
• Provide technical expertise in Cisco Enterprise Networking and Wireless Technologies.
• Collaborate with instructional designers and SMEs to enhance learning experiences.
• Participate in project close, post-mortem, and final cost, controls, and metrics reporting.
• Stay updated on the latest Cisco networking advancements and incorporate them into training programs.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• Minimum 5 years of experience in a similar role.
• Hands-on experience in a production support or break/fix environment with Cisco infrastructure.
• Certifications: CCIE Enterprise and/or Routing & Switching (Lab Certified) (Mandatory)

Technical Expertise:

• Strong knowledge of Enterprise Networking and Wireless Technologies
• Familiarity with Cisco solutions, including Meraki, SD-WAN, DNA Center, Catalyst switches, SDA, Thousand Eyes, Full Stack Observability, and Catalyst Center
• Lab Design & Topology Creation: Ability to design complex network topologies for training purposes.

Software Proficiency:

• Microsoft Visio, PowerPoint, Word, Excel, Outlook.
• Ability to learn additional development software as needed.

Additional Preferred Skills:

• Experience in technical video content creation.
• Basic knowledge of VMware and automation scripting for lab development.
• Cisco Certified Systems Instructor (CCSI).

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.