We are seeking a highly skilled Windows and Network Patching Specialist to manage and maintain patching operations across our Windows server and network infrastructure. This role is critical to ensuring system security, compliance, and performance by proactively deploying operating system and network device patches, remediating vulnerabilities, and coordinating with stakeholders to minimize business impact.

The ideal candidate will have hands-on experience with patch management tools, excellent troubleshooting skills, strong communication capabilities, and a proactive approach to maintaining secure and reliable IT operations.

Responsibilities:

• Plan, schedule, and execute patch management activities for Windows servers, desktops, and network devices (switches, routers, firewalls, etc.).
• Ensure patches are tested, approved, and deployed according to organizational policies and industry best practices.
• Monitor and report patch compliance status, identifying and addressing systems that are out of compliance.
• Troubleshoot patching issues and perform remediation for failed or problematic deployments.
• Coordinate with application owners and system stakeholders to assess the impact of patches, manage exceptions, and schedule maintenance windows.
• Develop and maintain patch management documentation, including standard operating procedures, schedules, rollback plans, and change records.
• Perform vulnerability remediation activities in response to security scan findings and threat advisories.
• Use patch management and endpoint management tools (e.g., WSUS, SCCM/MECM, Intune, or other RMM tools) to automate deployments where possible.
• Collaborate with IT Security, Network Operations, and Infrastructure teams to ensure cohesive patch management across the environment.
• Communicate patching schedules, maintenance windows, and potential impacts clearly and proactively to stakeholders and end users.
• Stay current with vendor patches, advisories, and industry best practices for patch management.

Qualifications:

• 4–7 years of relevant experience in Windows and network patch management in an enterprise or managed services environment.
• Hands-on experience with Microsoft patch management tools such as ConnectWise RMM WSUS, SCCM/MECM, Intune, or similar RMM platforms.
• Experience patching network devices (Cisco, Fortinet, Palo Alto, or similar) and coordinating firmware upgrades.
• Solid understanding of Windows Server and desktop operating systems, Active Directory, and domain environments.
• Good working knowledge of networking fundamentals (TCP/IP, routing, firewalls) as it relates to patch deployment and security.
• Experience with vulnerability management tools (e.g., Nessus, Qualys) and interpreting scan results for remediation.
• Proven ability to plan and execute patch cycles with minimal disruption to business operations.
• Strong troubleshooting skills to resolve patch-related issues across diverse environments.
• Excellent written and verbal communication skills to coordinate with technical and non-technical stakeholders.
• Ability to document patching processes, update knowledge base articles, and maintain clear audit trails.
• Experience working within ITIL frameworks and following change management processes is an asset.

Preferred Qualifications:

• Relevant certifications such as MCSA/MCSE, Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Network+, or similar.
• Experience with scripting languages (PowerShell, Python) for automating patching tasks.
• Familiarity with compliance standards such as CIS benchmarks, NIST, or ISO 27001.
• Previous experience working in an MSP or multi-tenant environment is a plus.

Soft Skills:

• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Proactive mindset with a focus on continuous improvement and security best practices.
• Excellent problem-solving and decision-making abilities.
• Customer-focused approach to communicating maintenance activities and addressing stakeholder concerns.

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.