Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Responsibilities

• Set up entitlements/scheduled events etc., in ServiceNow
• Input CMDB and contracts data in SNOW and other systems
• Work under the direction of Project Manager to complete transition/data activities
• Complete Visio and documentation for environment transition to Day 2 support
• Input data in Password Vault

​​​​Qualifications

• Good computer skills, i.e., Office 365; Single Sign On (SSO) experience/knowledge is a plus
• Hands on experience in ServiceNow. Experience in filling customer profile information in ServiceNow
• Strong problem-solving abilities and attention to detail are critical
• Must have very good reading comprehension skills to properly interpret users’ problems or requests
• Very good interpersonal skills for working in group and with other teams in different organizations and geographies
• Demonstrated working experience supporting users in multi-cultural / multi-country environment

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.