Technical Support Specialist - Order Management Specialist

The Innovatia group of companies deliver innovative solutions on a global scale. Our four businesses provide dynamic content solutions, high-quality technical support services, powerful procedure management, and process flow software tools. Innovatia delivers business solutions to some of the world’s leading Fortune 500 companies who recognize our commitment to value, quality and innovation.

Key  Responsibilities:

• Revise orders as needed due to delivery date changes, requirement changes or inventory availability
• Following up with vendors on shipping date estimation.
• Constant communication with internal team, confirming orders, informing of shipping date(s), any possible delays, and back orders
• Organized and Efficient
• Provide weekly order updates; Responsible to ensure all orders are on time and routed as per customer requirements.
• Any delays to be communicated with the team in advance; Work with Customer Portals to confirm orders

Skills & Qualifications:

• Minimum of 3 years’ experience in order management, purchasing, finance or sales operations
• Bachelor’s degree in finance is preferred
• Experience in Salesforce and Oracle NetSuite are preferred
• Must possess positive attitude and willingness to succeed
• Strong organizational and financial skills, as well as problem solving agility also required
• Must also be proficient in standard business tools including Microsoft office
• Candidate must be a team player and must be ready to work North America shift hours

Benefits at Innovatia:

• Employee wellness program with focus on mental health of employee
• Robust reward and recognition programs
• Ample growth and learning opportunities
• Comprehensive Health Insurance policy
• Company Profit Share Program

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

At Innovatia we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer.