Technical Support Specialist
Summary
Title:Technical Support Specialist
ID:1086
Location:Saint John, NB
Department:Technical Support
Description

Hiring! - Technical Support Specialist

Innovatia Technical Services Inc. (ITSI) is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support and information auditing.

We are looking for a Technical Support Specialist to provide excellent remote technical service to ITSI’s Client customer base. Customer satisfaction is our purpose, and this is a high touch environment in which continual customer interaction is the norm. Successful candidates will join an existing team of highly skilled technical support professionals with continued opportunity for personal growth and advancement.

Responsibilities:

  • Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications
  • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments
  • Collect system and event log information
  • Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems
  • Install, configure, and maintain lab equipment

Personal Attributes:

  • Logical and analytical approach to problem solving
  • GREAT communications skills
  • Strong technical aptitude
  • Organized, independent, dependable, self-motivated, takes ownership and initiative
  • Proficient in written and verbal English

Education and Experience:

  • Post-secondary education in a technical field
  • Experience in any of the following areas is considered an asset:
    • Technical Support experience

    • Previous experience using CRM database

    • Support of core PBX Technology and related VOIP networks

    • TCP/IP (IP Networking)

    • Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc)

    • Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS


Innovatia Cares

Innovatia encourages a healthy lifestyle and promotes mental and physical wellness. As such, we proudly offer our employees the following benefit package:

Health & Dental benefits
    

  • 100% employer paid premiums    
  • Immediate eligibility for benefit coverage    
  • No annual deductible fee    
  • Employee Assistance Program (EAP) with 24/7 access    
  • Paid sick time


RRSP
 

  • Company matches up to 4% of employee contribution


We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.

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This opening is closed and is no longer accepting applications
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