Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.
We are seeking a Data Center Network Specialist to develop technical education content and perform technical reviews.

Responsibilities

• Prepare and schedule technology updates to keep the team current with new technology and technology roadmaps.
• - Support the development of and/or modify education products, assessments, exercises, learning products, and courses as assigned.
• - Develop Instructor Certification and Train the Trainer programs.
• Provide technical information to external instructors about education offerings.
• Limited project management, including coordination of personnel for training efforts.
• Manage personal development and keep certifications updated.
• Responsible for maintaining currency with Cisco’s product lines and solutions to the extent of designing an entire educational curriculum and managing the team responsible for building the products contained within the curriculum.
• Participate in the Design Workshop, ensuring all critical curriculum components are represented in course design documents, the Table of Specifications, the Exam Blueprint, and that technical and educational relevance is maintained.
• Attend all courses Alpha, Beta, and Train the Trainer when required (in person or virtually).
• Participate in cross-functional technology summit meetings and stay current on all assigned technologies and associated product roadmaps.
• - Support author query/check of edits and other QA activities.
• - Participate in project close, post-mortem, and final cost, controls, and metrics reporting.
• Consult with Marketing and Product Management when developing product business cases. Authoring and review of certification assessment items (multiple choice, drag & drop, and complex item types). Provide a technical escalation point for the project team.

Qualifications

• Demonstrates proven technical expertise and training development, and training delivery.
• Ability to utilize internal and external training resources to meet delivery needs
• Capable of delivering technical educational materials.
• Capable of delivering to executive level staff.
• Working knowledge of Cisco Routers, Switches, Wireless devices, Security devices, Unified Communication devices and especially Data Center Networking, (Nexus), Cisco Unified   Computing Systems, Compute & Storage devices (Fiber Channel, iSCSI and NFS).
• Working knowledge of TCP/IP, network routing protocols and physical infrastructure.
• Creation of Network Diagrams and documentation.
• Design of network topologies – Design course lab topologies to support educational instruction.
• Working knowledge of and proficiency with Microsoft Visio, PowerPoint, Word, Excel, Outlook and to learn additional development software programs as required.
• Strong experience with VMware ESXi and vCenter.

  Manager Specific Requirements

• Demonstrates proven technical expertise and training development skills.
• Ability to utilize internal and external training resources to meet delivery needs.
• Ability to work on multiple project timelines and deliverables.
• Ability to work with minimal detailed direction – “self starter”.
• Adaptability and creativity to develop innovative and engaging learning content.
• Works well in a team setting.
• Cisco CCNP, CCIE Data Center, and industry certifications are desired.  

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.