Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

The PM will successfully deliver project work and deliverables while creating long-term, trusting relationships with our clients. The PM will support our clients as they transition from sales prospects to active clients by focusing on client loyalty and building close long-term client relationships. PM’s will own the planning, scheduling, execution, management, and success of all assigned delivery projects.

Employment Type – Contract (Part-time)

Responsibilities

• As a trusted advisor and consultant for our clients, the PM supports our clients as they move from sales prospects to active clients by:
  • Serving as the lead point of contact for assigned client accounts
  • Developing trusted advisor relationships with the client stakeholders and executive sponsors
  • Participating in internal, pre-operations client meetings and contributing to SOW development and review, pricing and margin preparation
  • Building a strong reputation for delivery and competence
  • Communicating effectively, finding the positive and keeping the client motivated
  • Proactively identifying, resolving, or escalating issues that may impact the success of the project or customer relationship
  • Understanding the importance of setting boundaries and going above and beyond when there is strategic value
  • Growing the business, always looking for and anticipating ways to bring value to secure additional business
• Adheres to defined project management processes, methodologies, and guidelines to:
  • Define and manage project scope (including change requests)
  • Identify resource requirements and assign project tasks
  • Build and manage the project schedule
  • Manage project costs to budget; invoice according to agreed upon guidelines
  • Perform weekly budget management activities such as accurate forecasting and resource bookings, month-end tasks, project close-out tasks
  • Identify and proactively manage project risks and issues
  • Track project metrics
  • Complete project closeout report, lessons learned, and customer satisfaction ratings (CSAT) as required
• Recommends, builds, and manages an appropriate project communications plan, which includes the following:
  • Schedules and leads both internal and external client project meetings as the project requires
  • Ensures that project team members are proactively aware of delivery expectations and related hours on task
  • Maintains appropriate and accurate records with respect to project status and financial reporting
  • Keeps both internal and external clients informed of important project aspects and facilitates their decision making
• Provides guidance, direction, motivation, and mentorship to project team members while ensuring that project team members are performing
• Responsible, in collaboration with the Operations Director, for supporting the realization of the business benefits of the project through the following actions:
  • Ensures that resources are utilized in the most optimal way, that financial performance is maximized, and that the project’s financial goals are tracked and managed
  • Understands and supports the realization of business benefits beyond the project completion date
  • Provides recommendations on improving future project delivery
• Contributes to SOWs, RFPs, and proposals to support ongoing growth in the business

Qualifications

• University degree in Business Administration or related fields with an interest in Project Management, or equivalent combination of education and experience.
• Minimum 8 years’ experience with project management methodologies and practices, preferably in the area of service delivery
• Has experience managing Documentation or Learning projects
• Specialized knowledge of Industrial & Manufacturing considered as an asset
• Proven track record of client satisfaction and business growth
• Has experience working collaboratively with remote team members and leveraging technologies to do so effectively
• Professional Certifications (considered an asset):
  • Certified Associate in Project Management (CAPM)®
  • Project Management Professional (PMP)®
  • Program Management Professional (PgMP)®
  • PMI Agile Certified Practitioner (PMI-ACP)®
  • PMI Scheduling Professional (PMI-SP)®
  • Prince2 Project Management Certifications

• Strong interpersonal and communication skills. Ability to communicate at both a business and technical level with external clients, project team members, stakeholders, and senior management.
• Ability to provide leadership, consistency, structure, and collaboration amidst change and challenge
• Ability to shift and change quickly and effectively while keeping the project on track
• Proficient with project management software, preferably OpenAir, to create and manage a project
• Proficient with Microsoft Office and Microsoft Excel features such as pivot tables
• Strong customer-facing written and verbal communication skills
• Ability to facilitate customer-facing and internal meetings
• Manages time effectively. Can work under pressure and meet aggressive timelines
• Collaborative, helpful to teammates. Shares knowledge. Knows when to ask for help
• Open to feedback; incorporates lessons learned for continuous improvement
• Takes pride in producing quality work.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.