Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end technical support, knowledge solutions including technical documentation, training, and information auditing.

Innovatia Technical Services Inc. (ITSI) a wholly owned subsidiary of Innovatia Inc. are looking for Pre-Sales Support Specialists to provide excellent customer service. The strategic positioning of the Pre-Sales role is to provide Sales Engineers and Account Managers with more time to spend in front of the customer, rather than in front of the computer, to enable revenue generation. This is a high touch environment in which continual customer interaction is the norm. Successful candidates will join an existing team of highly skilled professionals with continued opportunity for personal growth and advancement.

Responsibilities: This technical job will have multiple roles within pre-sales that supports internal associates and Business Partners.

• Support the Sales Engineers, Account Managers, and Business Partners by providing consultation support on Avaya Unified Communications (UC) product family
• Responsible for responding to email and web questions as well as handling phone calls without assistance from peers
• Provide well thought out and articulated responses within the established Service Level Objectives (SLOs)
• Assist with portfolio-specific Request for Proposal (RFP) responses and technical documentation

• Maintain the hands-on competency labs
• Stay current on assigned Client product releases
• Provide consistent and prompt input to internal and external Client requests for information

Education and Experience:

• Bachelor’s degree or equivalent experience in a related technology field
• At least 1 year of experience with Avaya’s products and general knowledge of Avaya’s product portfolio and service offerings
• Experience in the Avaya UC environment and associated products within the UC portfolio, e.g. Communications Manager (CM), Session Manager (SM) and System Manager (SMGR), Session Border Control (SBC), Virtualization Platform, Workplace, Collaboratory Environment, etc.
• Sales experience is an asset
• A professional communicator with excellent telephone skills; must be fluent in written and spoken English
• Strong work ethic and time management skills
• Customer focus and relationship building experience
• Multi-tasking skills: ability to effectively manage and prioritize ever-changing workload

Hours of Operation: Provide remote support via phone/email/web Monday-Friday, 9:00 a.m. to 6:00 p.m. ET (note, this is subject to change). The shift is a 40-hour work week (5 days/week consisting of 8 hours/day).

Innovatia Cares: Innovatia encourages a healthy lifestyle and promotes mental and physical wellness and proudly offer our employees the following benefit package:

Health & Dental benefits

• 100% employer paid premiums
• Immediate eligibility for benefit coverage
• No annual deductible fee
• Employee Assistance Program (EAP) with 24/7 access
• Paid sick time

RRSP

• Company matches up to 4% of employee contribution

Innovatia is also pleased to offer a remote work from home option.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.