Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

The Sr. MS Teams Solutions Consultant is responsible for designing, implementing, and managing enterprise Microsoft Teams Voice and collaboration solutions. This role acts as a senior subject matter expert, providing architectural oversight and advanced troubleshooting.

Key Responsibilities

• Architect and deploy Microsoft Teams Voice solutions including Direct Routing, Calling Plans, Operator Connect, and hybrid environments.
• Serve as SME for Teams Voice and Unified Communications.
• Configure and manage SBCs (AudioCodes, Ribbon, Oracle), PSTN connectivity, dial plans, and call routing.
• Lead escalation support for complex Teams Voice issues and perform root cause analysis.
• Plan and execute migrations from on-premises PBX or Skype for Business.
• Develop design documentation, runbooks, and configuration guides.
• Lead the technical components of collaboration projects, coordinating across stakeholders and vendors.

Technical Skills:

• Strong knowledge of Teams Voice, Direct Routing, and Microsoft Phone System.
• Hands-on experience configuring and managing SBCs.
• Deep understanding of SIP, RTP, VoIP, and PSTN.
• Experience with Microsoft 365, Entra ID (Azure AD), and Exchange Online.
• PowerShell scripting for Microsoft 365 and Teams.
• Knowledge of network fundamentals impacting voice (QoS, DNS, firewalls).
• Experience with analytics tools such as CQD, Call Analytics, or SBC logs.
• Familiarity with hybrid models, Teams Rooms, and 3rd-party telephony integrations.
• Exposure to Zoom Phone, Webex Calling, or other UC platforms.

Soft Skills:

• Strong written and verbal communication skills.
• Ability to lead projects and mentor team members.
• Effective independent and collaborative working style.
• Excellent troubleshooting and analytical abilities.

Qualifications:

• Bachelor’s degree in computer science, Engineering, or equivalent experience.
• Microsoft Certified: Teams Voice Engineer Expert preferred.
• SBC certifications (Audio Codes, Ribbon) are a plus.
• Extensive experience designing and deploying enterprise Microsoft Voice solutions.

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.