Innovatia Content Services is an industry leading content solutions provider. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Reporting to the Co-CEO, the Human Resources Generalist will provide comprehensive HR support across Canada, including recruiting, payroll processing, employee benefits administration, and generalist functions. This role will also manage and direct the work of an India-based HR resource (HR generalist/recruiter/admin), ensuring alignment with business objectives and HR best practices. The successful candidate will be self-directed, confident, experienced, and capable of operating independently. Involvement in internal projects outside of HR will be expected as time permits.

This is a remote role; however, preference will be given to candidates based in New Brunswick, Canada, due to the need for occasional in-office visits.

Employment Type: Regular Full Time
Location: Remote Canada

Responsibilities

• Lead and deliver core HR programs, including performance management, employee development, succession planning, engagement, role profiling, and health & wellness initiatives.
• Provide consultation and guidance to managers and employees on HR policies, programs, and best practices.
• Manage end-to-end recruitment for North America, including sourcing, interviewing, and onboarding.
• Oversee payroll processing for North American employees, ensuring accuracy and compliance.
• Administer and manage employee benefits programs, including plan review, communication, and coordination with providers.
• Direct and support the India-based HR resource, providing guidance, setting priorities, and ensuring effective collaboration.
• Identify people-related issues, recommend solutions, and assist in implementation.
• Support business unit objectives through continuous improvement initiatives related to people and culture.
• Counsel employees and managers on workplace issues, escalating to senior leadership as needed.Participate in internal HR and cross-functional projects as capacity allows.

Skills and Qualifications

• Significant HR generalist experience, with demonstrated ability to operate independently.
• Experience in recruiting for North America, managing payroll processes, and administering employee benefits.Experience managing or directing remote/global HR resources is an asset.
• Post-secondary education or designation in Human Resources, or equivalent work experience
• Strong knowledge of provincial employment standards and legislation across Canada
• Excellent relationship-building, coaching, and negotiation skills
• Superior written and verbal communication abilities
• Analytical thinking and strong business acumen
• Experience working with global teams is considered an asset.