Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

The System Engineer is best described as the individual responsible for designing, implementing, and maintaining the company’s IT infrastructure to ensure optimal performance and security. This role involves collaborating with cross-functional teams to support business operations and deliver reliable technology solutions. The System Engineer will troubleshoot complex technical issues and proactively identify opportunities for system improvements. A strong focus on scalability, efficiency, and compliance is essential to meet organizational goals.

If you are energized by complex challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that keep the world moving, we want to meet you.

Key Responsibilities

Identity & Access Management

• Design, implement, and manage enterprise identity solutions using Microsoft Entra ID (Azure AD), including conditional access policies, identity governance frameworks, and SSO integrations across hybrid environments

Microsoft 365 & Cloud Services Administration

• Manage, monitor, and optimize Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender for Endpoint
• Administer core network services (DNS, DHCP, etc) and automate routine tasks using PowerShell scripting and Microsoft Graph API
• Deploy and manage Azure services including virtual machines, virtual networks, application gateways, and hybrid connectivity solutions

Infrastructure & Virtualization Management

• Administer enterprise virtualization platforms and hyper-converged infrastructures
• Manage server hardware such as Dell vxRail, Cisco UCS, and standalone servers
• Oversee enterprise storage systems, SAN/NAS, and Fiber Channel fabrics

Multi-Platform Systems Administration

• Maintain and support Linux-based systems (Ubuntu, RHEL, CentOS, etc)
• Perform system hardening, patch management, and configuration management using industry best practices
• Troubleshoot complex system issues and optimize performance

Cloud Infrastructure & DevOps

• Lead cloud infrastructure initiatives within Azure and AWS platforms, including VPC design, EC2/compute, S3 storage solutions, and Route53 DNS services
• Implement Infrastructure-as-Code (IaC) using Terraform and Ansible
• Develop system automation scripting solutions using Python, Bash, and PowerShell
• Manage development and version control using Git with GitHub/GitLab platforms

Security & Monitoring Operations

• Deploy and manage comprehensive security solutions including EDR, MDR, email security gateways, and DNS filtering
• Implement and maintain NMS, PSA, and centralized logging solutions
• Conduct proactive system health monitoring, optimization, and incident response

Enterprise Support & Documentation

• Provide Tier 3 technical support for critical enterprise systems, ensuring 99.9% uptime, rapid issue resolution, and infrastructure performance
• Design and maintain scalable, secure, and highly available system architectures following industry standards and compliance requirements
• Create and maintain comprehensive documentation including system configs, SOPs, runbooks, and BC/DR plans

Continuous Improvement & Integration

• Evaluate, test, and implement emerging technologies to enhance operational efficiency and security posture
• Lead system integration projects and automation initiatives

Required Skills & Experience

• 7+ years of progressive experience in systems engineering, infrastructure administration, or related IT roles with increasing responsibility
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience
• Proven track record of leading technical projects and mentoring junior staff members

Technical Proficiency

• Expert-level proficiency with Microsoft technologies including Active Directory, Microsoft 365 administration, Exchange Online, and PowerShell scripting
• Advanced experience with Microsoft Entra ID (Azure AD) including conditional access, identity governance, privileged access management, and SSO
• Hands-on experience with Microsoft Intune, Defender for Endpoint, and RMM tools
• Hands-on experience with Azure services including virtual machines, virtual networks, application gateways, and storage solutions
• Hands-on experience with AWS services including VPCs, Route53, EC2, S3, and network security configurations
• Ability to design and implement cloud migrations and hybrid connectivity solutions
• Advanced enterprise expertise with VMware vSphere (ESXi, vCenter, NSX, vSAN)
• Proven experience managing enterprise server hardware (Dell vxRail, Cisco UCS)
• In-depth knowledge of enterprise storage technologies such as Pure Storage, NetApp, SAN/NAS solutions, and Fiber Channel fabric management
• Strong Linux administration skills on multiple distributions (Ubuntu, RHEL, CentOS)
• Experience with system hardening, patch management, config management tools
• Advanced scripting capabilities with PowerShell, Python, and Bash
• Proficiency with GitHub/GitLab, Git version control and pipeline integration
• Experience with configuration management tools such as Ansible
• Comprehensive understanding of enterprise security tools including EDR, MDR, email security, and DNS filtering solutions
• Experience with NMS systems, SIEM platforms, and centralized logging solutions
• Strong understanding of compliance frameworks and security best practices
• Solid foundation in networking with TCP/IP, DNS, DHCP, VPNs, FW management
• Experience with hybrid identity models / federation services (ADFS, SAML, OAuth)
• Proven ability in system integration, API management, and automation
• Experience with enterprise monitoring tools and automated deployment solutions
• Working knowledge of ITIL practices and service management methodologies/tools
• Understanding of change management processes and documentation standards
• Strong project management capabilities with experience leading technical efforts
• Powerful troubleshooting / problem-solving skills with ability to work under pressure
• Demonstrated ability to work both independently and collaboratively
• Strong written and verbal communication skills for stakeholder interaction

Professional/Personal Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Ability to manage multiple projects and prioritize tasks effectively.
• Detail-oriented with a proactive approach to system optimization.
• Adaptable to evolving technologies and business needs

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.