Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies.

This position requires a professional who is adept at a variety of tasks including monitoring network performance, troubleshooting issues, and ensuring seamless communication between different components of our IT architecture. The ideal candidate will possess a solid understanding of network systems, excellent problem-solving skills, and the ability to work effectively under pressure.

Responsibilities:

• Monitor network performance and ensure system availability and reliability
• Diagnose and resolve network issues in a timely manner
• Work with network team to implement hardware and software upgrades
• Manage and configure network devices such as routers, switches, and firewalls
• Document network issues and resolutions for future reference
• Perform routine network maintenance and system upgrades, including service packs, patches, and security configurations
• Respond to network outages and emergencies quickly to restore service
• Collaborate with other IT staff to improve and optimize network performance
• Perform regular network performance tuning and capacity planning
• Ensure compliance with network policies and security standards
• Provide network performance statistics and reports
• Assist in network design and capacity planning projects
• Utilize network management tools to monitor network traffic and security

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as a NOC Engineer or in a similar network operations role.
• Experience with network monitoring and performance analysis tools.
• Certification such as Cisco CCNP, CompTIA Network+, or similar.
• Strong understanding of network infrastructure and network hardware, including Cisco core, distribution, and access switches (6800, 6500, 4500, 3850, 3750).
• Hands-on experience with Cisco Nexus Series (5K, 7K, 9K) and SD-WAN solutions
• Experience with wireless systems such as Cisco (85xx/55xx/25xx/21xx), Aruba, Ruckus, and Aerohive.
• Expertise in routing protocols like OSPF, BGP, and EIGRP.
• Network security experience with Palo Alto, ISE, and ACS.
• Experience with DHCP, DNS, and network monitoring tools such as SolarWinds, NetBrain, Cisco Prime, CACTI, WhatsUp Gold, NNM, and Packet Shaper.
• Proficiency in network device onboarding and working with Domotz for network monitoring and asset tracking.
• Hands-on experience with ConnectWise for ticketing and issue management.
• Familiarity with ITIL processes and best practices.
• Proficiency in scripting languages for network automation (e.g., Python, PowerShell, Unix scripting).
• Experience with cloud platforms and services (AWS, Azure, Google Cloud) is a plus.
• Hands-on experience with network diagnostic and analytics tools.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Availability to work in shifts and be on-call as needed.
• Strong attention to detail and the ability to document processes and issues effectively.

Benefits at Innovatia:

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.