Apply for IT Service Desk Team Lead

Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required.

Summary
Title:	IT Service Desk Team Lead
ID:	2433
Location:	Remote India
Department:	Technical Support

Resume
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Contact Information
* First Name:
* Last Name:
* Province/State:
* Country:
* Phone:
* Email:
Application Information
* Source:
Languages:	Written and Spoken
* Referred By:
Attachments
Cover Letter:	You can type in a Cover Letter or Copy/Paste from an existing document.

IT Service Desk Team leader

* Are you currently residing in India?

	Yes
	No

* What is your current company?

* What is your last company worked for?

* Do you have experience handling 24x7 IT Helpdesk operations??

	Yes
	No

* Specify your total years of IT Helpdesk team leader experience

* What is your current CTC?

* What is your Expected CTC?

* Do you require a notice period? If yes, how much notice period?

* Do you have experience listening to calls and evaluating?

	Yes
	No

* Do you have experience reviewing emails and scoring?

	Yes
	No

* Do you have experience providing performance coaching and feedback?

	Yes
	No

* Do you have experience handling escalations?

	Yes
	No

* Do you have experience interviewing candidates?

	Yes
	No

* Do you have technical experience in handling windows AD and Exchange email issues?

	Yes
	No

* Have you conducted performance appraisal for your team members?

	Yes
	No

* Do you have hands of experience using Verint software for monitoring calls?

	Yes
	No

* Do you have hands of experience using any of the below CRMs?

	Service Now
	BMC Remedy

* Are you ITIL certified

	Yes
	No

* Do you have a work from home setup?

	a) Uninterrupted Power available ( UPS/Inverter/Generator available)
	b) Highspeed Internet available
	c) None of the above

* Are you willing to work night shift ?

	Yes
	No

* In your own words, let us know why you would be the right candidate for this role